I urge you to be very cautious about purchasing anything from them, basically if you can, open any expensive parts before leaving their facility and inspecting it carefully because I strongly suspect they may be selling one 'seconds' as new (100% failure rate of a high end product like Grohe seems suspicious).īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. In the last few years we have spent thousands with them in remodeling costs, but will never do business with them again, saving a couple of hundred dollars on 4000+ of costs was not worth doing business with them. While their prices are good, their customer service is non-existent. The 'manager', '*****' refused my request for a written statement that they would not accept the part and refused to give his full name, intending, I suspect to wait out their 20 day return policy. On attempting to return it, they refused return, saying that their return policy excludes anything that has been 'installed', which they interpret and anything but taking it out of the box, even if i cannot be installed due to being defective.Ī careful reading of that policy (printed in light grey, small type) will show that NO part of it includes any reference to this policy about installation, just that things been to be in the same state that it was received in and with the packaging, which was the case here. I cannot comment on who did this, but if Grohe did, they are seriously negligent to ship such a unit.Ī Grohe rough in box purchased at the same time was also defective (leaking cold shut off valve) but because my plumber has already trimmed the plastic housing before realizing that problem, I understand that part was non-returnable to Granite Expo. Purchased a Grohe Shower Set from them, on installation we found that the valve had been modified (machine screw had been hacked into replace where someone had broken the normal attachment) and it leaked. Please help me get even some of it back and protect others from this! Read More $1900 is a great deal of money to me and Granite Expo stole it from me. When I read other reviews, I found Im not alone and apparently theyre scamming lots of people. Theyre a large, busy store of a large corporation and it never occurred to me theyd be selling defective products with absolutely no remorse. They sold me $2000 worth of defective granite and they either knew it and just scammed me or never checked their inventory to be sure it was not defective. I will have to dispose of these slabs and buy entirely new ones. I went immediately to Granite Expo to ask for replacement slabs or a refund or any remedy, and they refused anything. They also were supposed to be numbered so they would match but they were not. The project got delayed and and when he looked at them to cut them, he found they were *******************, cut wrong, not matched and unusable. We took the slabs to the fabricator who stored them without looking at them until we needed them. When we loaded two onto my contractors truck he noticed some flaws. When we picked up the slabs, we were still not allowed to look at them to pick the ones we wanted. After paying them $1902.81, they would not let me look at the slabs, which were hidden behind other granite. 11/17/21 I purchased two slabs of granite from Granite Expo in **********. Products: Backsplashes, Bathroom Vanities, Computer Aided Design, Consultations, Custom Countertops. Specialties: Granite, Cabinets, Flooring, Tiles, Solar, MetalĬustomers served: Residential, Industrialīrands: Kovastone, KraftMaid, Milzen Cabinetry Members (3): Kitty Li / Branch Manager Jacky Li / President Jackie Li / Mbr, inactiveĬategories: Business Information, Granite & Marble Dealers, Granite Dealers In our huge showrooms in Oakland and Emeryville you will. You can always count on us for great services and excellent prices. Description: Granite Expo have 18 years of experience and offer unparalleled expertise.
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